Refund policy

Why there is no blanket window

Most software sells a refund window because the buyer cannot know whether the product works until they have paid. That is not true here. Free is not a trial, a demo or a crippled preview — it is the finished product protecting 1 protected window, using exactly the same protection as Pro against exactly the capture path you are worried about. Run it in your own call or recording, on your own machine, with your own software, and you will know before you spend anything.

What Pro adds is scale and automation: as many protected windows as you like, and an application's pop-up windows protected on their own. So a refund here is for a real failure or a real mistake, and this page names both.

We try to fix it first

Most problems have a cause, and some of them are ours. So when you write to us, the first thing we do is look — reproduce what you saw, work out whether it is a setting, a limit or a defect, and fix it if it can be fixed. Plenty of what arrives as a refund request leaves as a bug report with a patch at the end of it.

A refund is what happens when that does not work. You are not choosing between being helped and being refunded: asking for one gets you the other first.

We refund when

• Pro does not do what this site says it does. The window limit is not lifted, automatic pop-up protection does not work, or a defect in Hushglass stops Pro from doing its job, and we cannot fix it for you.
• Your license key never arrived, or will not activate, and support cannot get it working.
• You were charged twice, or bought the wrong plan. Tell us and we will put it right; there is nothing to argue about.
• A yearly plan renewed after you meant to cancel.
• An update to Hushglass breaks protection and we do not have a fix within a reasonable time.
• Your antivirus blocks Hushglass after you bought it, and we cannot get it working for you.

In none of those cases do you have to argue the case. Tell us what happened, we will take your word for it, and if there is a fix we will offer that first.

We do not refund when

• A limit we disclosed defeats it. The terms list every platform limit in plain language before you buy: a single-window share, Task View and Alt-Tab thumbnails, notification pop-ups, hardware capture cards and cameras, part of a window, and Windows versions older than Windows 10 version 2004 or later. None of those are faults, and all of them are on the site before checkout.
• An application we have never claimed to support behaves differently. We publish only capture paths we have actually verified, so an untested application is not a promise and finding one is not a defect. Tell us anyway — we will test it, and if it is something we can support we will try to make it work and say so on the site. What we cannot do is promise a refund for it, because it was never part of what you bought.
• You changed your mind after using Pro, having had the free version available the whole time.
• You have already had a refund from us. Buying again after a refund is welcome, and if the second purchase genuinely goes wrong we will look at it on its merits. This rule exists for the pattern of buy, use, refund, repeat — not for someone who had one bad experience and came back.
• The key was shared, published or used beyond its 2 activations.

How long you have

Ask within 14 days of the charge. If you have reported a problem to us inside that window and we are still working on it, we get up to two more weeks to fix it — thirty days from the charge in total — and if we cannot, we refund you rather than ask for more time.

What happens to your license

A refunded key is revoked. At its next license check the app returns to Free and protects 1 protected window again. Windows you are protecting at that moment are not dropped out from under you; the limit applies to the next window you protect. This is not a penalty — it is simply that a refunded purchase is an undone purchase.

The yearly plan

You cancel it yourself, in Dodo's customer portal: enter the email you bought with and they send you a way in. The portal offers two choices and the difference matters — cancel at the next billing date keeps Pro running until the period you already paid for runs out, and cancel now ends it immediately. Pick the first unless you want Pro to stop today.

We do not refund part of a year you have used. If a renewal caught you out — you meant to cancel and never got to it — write to us within the window above and we will refund that renewal. We have no way of checking whether you used Pro in the meantime, and we are not going to pretend otherwise: we take your word for it.

How to ask

Email hello@hushglass.com from the address you bought with, and include your license key and a sentence about what went wrong. Hushglass has no accounts, so those two things are what let us find your order. Expect a reply from a person, not a form.

Chargebacks

If you ask your bank instead of asking us, the outcome is the same for your license — it is revoked — but it costs both of us more and it takes far longer for you. Email us first. If we get it wrong, the bank is still there. Dodo's buyer terms also ask you to contact them before raising a chargeback.

Two things this page cannot override

• Dodo Payments is the merchant of record. They are the seller on your transaction and they issue every refund — we approve one and ask them to make it, we cannot pay you directly. Their buyer terms apply to the payment alongside this page, and they may grant or refuse a refund under those terms independently of what we decide here.
• The law where you live. If your local consumer law gives you a right to cancel or be refunded that is stronger than anything written here, that right applies and this page does not reduce it.

Timing

Once a refund is approved, Dodo issues it to the original payment method. Dodo states that the money typically reaches you within three to five business days, though how long it actually takes is up to your bank or card issuer.

Version of 21 August 2026 · Effective 21 August 2026